Returns agreed with your order
Return arrangements are agreed with each order, including eligibility, time limits, transport costs and any refund or replacement.
Our plywood and MDF panels are produced to your agreed specifications. Your quotation and sales order record the return arrangements for those goods. Discuss any return requirements before confirming the order.
Discuss a return
- Contact CUZI. Email info@cuzicn.com with your order reference, product, affected quantity and reason for the return.
- Share the details. Include overview and close-up photographs, pack labels and any measurements that help explain the issue. For transit damage, include the packing and arrival condition.
- Agree the arrangements. We review the details against your order and confirm the next steps with you. Before sending goods back, agree the quantity, destination, packing, transport and proposed resolution in writing.
Return costs and resolution
Responsibility for return freight, handling charges and any refund or replacement is agreed for the specific order and return. The arrangement depends on the issue and the sales terms agreed with you.
Keep the agreed costs and resolution with your order correspondence. Our team will explain the practical steps before return transport is arranged.
180-day warranty
We provide a 180-day warranty. The warranty start date, coverage and handling terms are confirmed with your order. The same order documents specify the separate arrangements for return eligibility, time limits and costs.
Keep affected panels, labels and packing available while we review a quality issue. Contact our team before further processing so we can discuss the checks and next steps.
Contact our team
CUZI offers 24/7 service and replies to email inquiries within 12 hours. Use your order reference when contacting info@cuzicn.com, or send the details of your issue.
For production timing, sea containers and freight quotations, see our Shipping & Delivery Policy.